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FOR OUR FAMILIES
At Shining Star Preschool PJ, our policies are designed to provide a safe, organised and supportive environment for every child, while ensuring clear communication and a positive partnership between the school and our families.
We kindly ask all parents and guardians to read and understand the following policies. By enrolling your child at Shining Star Preschool PJ, parents acknowledge and agree to comply with the school's policies and guidelines.
Programme hours vary by age group, and term dates, public holidays and school closure dates are updated each term. Please contact the school directly for the latest schedule — we are happy to walk you through it.
Parents are encouraged to arrive within the designated arrival time to allow their child sufficient time to settle in before the morning programme begins.
Children enrolled in the half-day programme should be collected according to their respective programme hours.
Children arriving after the designated arrival time should be accompanied by their parent or guardian and wait at the school entrance until a teacher opens the gate.
As morning circle and classroom activities may already be in progress, parents are kindly requested to allow additional waiting time before the teacher is able to receive the child.
For safety and to minimise disruption to ongoing classroom activities, parents should not enter the school premises or classroom areas without permission from the teacher.
If a child is unable to attend school, parents are required to notify the school via WhatsApp.
Parents are encouraged to notify the school as early as possible.
Parents are responsible for ensuring that their child is collected within the designated programme hours.
Children may only be collected by:
Parents must inform the school in advance if another person will be collecting their child.
The school may request appropriate identification or verification before releasing a child.
Parents are expected to collect their child by the designated programme ending time.
A late pick-up fee of RM1 per minute will apply after the designated collection time.
Parents are encouraged to contact the school as soon as possible if an unforeseen delay occurs.
Any change to the child's collection arrangement must be communicated to the school via WhatsApp.
For last-minute changes, parents should provide sufficient information for the school to verify the collection arrangement before the child is released.
The health and wellbeing of our children, educators and wider school community are a shared responsibility between the school and families.
Parents should keep their child at home if the child is experiencing symptoms such as:
Parents are encouraged to seek medical advice when they are uncertain whether their child is fit to attend school.
If a child becomes unwell during school hours:
If a child is diagnosed with a contagious or infectious illness, parents are required to seek medical advice and obtain a doctor's clearance letter confirming that the child is fit to return to school.
The clearance letter must be submitted to the school before the child returns.
This requirement is in place to help protect the health and wellbeing of the child, classmates, teachers and the wider school community.
A child should only return to school when they are well enough to participate in normal school activities.
For illnesses requiring medical clearance, the required doctor's clearance letter must be submitted before the child returns.
The school understands that some children may require medication during school hours. Medication will only be administered where appropriate and according to the instructions provided by the parent or guardian.
The school does not administer fever-reducing medication.
If a child develops a fever at school, parents will be contacted to arrange collection.
Children must be free from fever medication for at least 12 hours before returning to school.
Parents should not administer fever medication shortly before sending their child to school in order to mask a fever.
Medication such as prescribed antibiotics may be administered by the school where appropriate instructions have been provided by the parent or guardian.
Medication should:
The school maintains procedures to respond appropriately to accidents, injuries and medical emergencies.
In the event of an accident or injury:
Parents are responsible for ensuring that all medical information provided to the school is accurate and kept up to date.
Parents are encouraged to clearly label all belongings brought to school. This includes:
Parents are advised not to send valuable or unnecessary personal items to school.
The school will not be responsible for the loss or damage of valuable or unnecessary personal belongings brought to school.
The school may take photographs and videos of children during school activities for purposes such as:
Parents will be informed of the school's photography and media practices during enrolment.
Parents are also requested to respect the privacy of other children and families when taking photographs or videos during school activities and events.
Parents should not photograph or record other children without appropriate consent.
Shining Star Preschool PJ communicates with parents through our official communication channel, WhatsApp.
Our official communication hours follow the school's operating hours.
Please understand that our Principal and Supervisor are also required to actively monitor and support the children and teachers during school hours. Therefore, parents may occasionally experience a delayed response even during our communication hours.
We appreciate your patience and understanding while our team balances parent communication with their responsibilities in the school.
Absence notifications and changes to collection arrangements should be communicated via WhatsApp.
For urgent matters during school hours, please call 012-334 1364 or contact the Principal directly.
For emergencies requiring immediate medical or emergency assistance, parents should contact the appropriate emergency services.
We believe that a positive relationship between parents and the school is important to every child's experience. Parents are encouraged to:
We value open, respectful and constructive communication between families and our school team.
To maintain a respectful and positive school community, parents and guardians are expected to:
Parents will receive information regarding major school events and activities through the school's official communication channels.
Depending on the activity, parents may be required to provide:
For off-site activities and excursions, separate information and consent forms may be provided where applicable.
School fees are payable on or before the 1st day of each month.
Parents are responsible for ensuring that payment is made on time.
A 10% late payment fee will be applied to overdue school fees.
Parents are encouraged to make payment promptly to avoid additional charges.
A deposit equivalent to one month's school fees is collected upon enrolment.
The deposit is subject to the school's withdrawal and refund terms stated below.
Parents who wish to withdraw their child from the school are required to provide one (1) month's written notice. The withdrawal notice must:
Verbal notification alone does not constitute formal withdrawal notice.
If less than one (1) month's notice is given, the deposit will be forfeited and will not be refunded.
Where the required one (1) month's written notice has been provided, parents are required to settle all school fees and applicable charges up to the child's last day of study.
The deposit will be refunded after the child's withdrawal, subject to all outstanding fees and obligations being fully settled.
For children who graduate from the school, parents are required to settle all applicable fees up to the child's last day of study.
The deposit will then be refunded after the child's final day, subject to all outstanding fees and obligations being fully settled.
The deposit cannot be used to offset the final month's school fees.
This is to ensure that the final month's school fees and the refundable deposit are accounted for separately. Offsetting the deposit against the final month's fees may result in miscalculations and additional administrative work.
Parents are therefore required to make the final month's school fee payment in full. The refundable deposit will subsequently be processed separately.
The deposit will be forfeited and will not be refunded if the parent provides less than one (1) month's written notice of withdrawal.
The following fees are non-refundable:
Fees paid to the school are non-refundable once the relevant enrolment, programme, service, materials or arrangements have been confirmed, provided or committed by the school.
This policy applies regardless of whether a child subsequently withdraws, is absent from school, or chooses not to utilise the relevant service.
Registration fees cover the administrative and enrolment process and are non-refundable once the child's registration has been processed.
School fees cover the child's place in the programme, staffing, facilities and ongoing operational costs. School fees are therefore non-refundable.
After-school care fees are non-refundable once the service has been booked or charged.
Miscellaneous fees may cover materials, activities, services or arrangements made by the school. These fees are non-refundable once the relevant cost has been incurred or committed.
Uniform fees are non-refundable once uniforms have been ordered, prepared or issued.
Any exceptional consideration regarding refunds will be subject to the discretion of the School Management.
Parents who wish to withdraw their child should first communicate with the class teacher or Principal.
The withdrawal must then be formally notified in writing through a letter submitted to the Management.
The required notice period is one (1) month.
Parents remain responsible for all applicable fees during the notice period, regardless of the child's attendance, unless otherwise agreed by the Management.
If less than one (1) month's written notice is provided, the deposit will be forfeited and will not be refunded.
Where the required one-month notice is fulfilled, the refundable deposit will be processed separately after the child's final day, provided that all outstanding fees and obligations have been fully settled.
The school collects and maintains personal information necessary for:
Parents are responsible for keeping their child's information updated, including:
The school will handle personal information according to its applicable privacy and data protection practices.
By enrolling a child at Shining Star Preschool PJ, parents and guardians acknowledge that they have read, understood and agreed to comply with the school's policies and guidelines.
These policies are established to ensure a safe, organised and positive environment for our children, families and school team.
Shining Star Preschool PJ · School Policies & Parent Guidelines